- The equipment shall have been used solely for its intended purpose
and in accordance with standard operating instructions and the technical
and/or Safety Standards required in the country where the equipment
is to be used.
- Equipment is not warranted against fire, accident, misuse, wear and
tear, neglect, incorrect adjustment, installation or repair, adaption,
modifications, or use in an inproper manner or inconsistent with the
technical and/or Safety Standards required in the country where the
equipment is used, or to damage occuring during transit to or from the
owner.
- If at any time during the guarantee period the equipment has been
dismantled or repaired by a person not authorized by the manufacturers,
you shall not be entitled to any rights and/or remedies under the terms
of their warrantee.
- If an item is deemed a non warranty repair by the warrantor or CIMPLE
Solutions for what ever reason (i.e.misuse, wear and tear, neglect,
inadequate proof of purchase or a proof of puchase which is out of date;
or any other reason as per paragraph 2), and work has already commenced
on the item as a non warranty repair; there can be no recourse of action
to facilitate the repair under the terms of the manufacturers warranty,
unless otherwise authorised by the warrantor.
- If our engineers find No Fault with the returned equipment, and deem
the problem to be user error, or if an Estimate (Written or Verbal)
has been refused, there will be a charge of no more than £50 labour
(+ VAT) for diagnosis. Estimates will not be given for repairs of less
than £150 Ex VAT or 50% of their declared value (which ever is
the greater), or for items which are put on our HIT LIST. However in
the event that a non re-useable part (surface mount devices) is used
and the replacement of the part leads us to find more faults and the
revised estimate is refused, there will be a charge of £100 (+
VAT) plus the price of the parts already used.
- A storage charge of £5 to £30 per week plus VAT, may be charged to you, if an item is left with us more than a month.
If goods are not collected within 4 months of notification
of completion we reserve the right to reclaim outstanding debts from
the sale of the goods.
- While we make every effort to stay within our given estimate we cannot
guarantee that the final cost will be as estimated. Any Estimates given
to credit account holders that have not been given the go ahead within
4 weeks of the estimate notification date; unless otherwise notified
in writing by fax or email, these goods will automatically be regarded
as a refused estimate. The goods will then be shipped back to the account
holders’ address, and the appropriate refused estimate plus carriage
charges applied to your account.
- We accept NO LIABILITY whatsoever from consequential losses which
arise due to: 1.Damage/Loss/Erasure of intellectual material/media.
2.Delays or 3.any other circumstance.
- If you have requested to be put on our priority HIT LIST we will make
every effort to complete the repair by 12:00pm on the specified date.
However, if the equipment is not picked up by, or on, the specified
date of completion, we will make a charge of £10.00 per working
day thereafter until the equipment is picked up. Hit Listed items not
completed on time due to unavailability of parts, will still incur the
£10 a day charge if not collected within 2 working days of notification
of completion. While every effort is made to complete the repair of
your equipment in the shortest possible time, we cannot be held responsible
for loss of earnings (or any other losses financial or otherwise) which
may or may not be due to the availability of spare parts from either
the manufactures or their suppliers. Priority listed items are charged at 40%
over our normal hourly rate.
- For non account holders we only deal in cleared funds, this can be
Cash, Postal Orders, Personal Cheques supported by a current cheque
guarantee card or Credit/Debit Card, Switch, Visa, Mastercard, Delta,
Eurocard or Cirrus. Business cheques will only be accepted from account
holders, however, is you do wish to pay by Business cheque and you don't
have an account, we must wait for these cheques to clear before any
repaired items are released. Please bear this in mind if you have Hit-Listed
something to be fixed.
- When your equipment is collected, you are satisfied that your equipment
is fully working and in the same physical condition (if not better)
as when it was brought in to us. We cannot be held responsible however,
for the physical condition i.e. scratches and marks, for equipment which
is either not in its original packaging or a substantial flight case
at the time of booking it in to be repaired. Please make sure you check
your equipment within 24 hours of receipt or before leaving our premises,
as any damage not reported to us within this time frame, cannot be claimed
and can only be repaired at a cost to you.
- Any item which is either damaged or lost in transit, can only be claimed on
insurance once the original repair/delivery/collection invoice has been paid
for in full. From 19/09/2005, depending on which insurance you opted for will
depend on how much you can claim. The optional carriage insurance costs 1%
of the total value you have declared your goods to be, and is added to your
final bill. This is cover for the entire loss of, or damage to your goods.
Any claim is subject to a £50 excess. If you do not select the additional
insurance cover, should anything happen to your goods in transit, you will
only be entitled to the couriers Free £10 per kilo (Rough Guide - the amount
depends entirely on the current SDR rate published by the IMF*); this could
literally mean that if £1000 worth of goods which only weighs 10Kgs, goes
missing in transit, you'll only be entitled to £100 less the cost of the
carriage fees, and less the £50 excess. The first £50 of any claim is not
recoverable in any case.
- When paying for your goods/repairs, payment made by CREDIT cards will
attract a 2.8% surcharge. Payment by DEBIT card, or any other
means, will NOT attract this surcharge.
*A Special Drawing Rate is a unit of account adopted by the International Monetary Fund.
The current value of an SDR is regularly published in major financial newspapers.
OWNERSHIP
The ownership and title to our parts fitted inside any unit is only
transferred to the purchaser at such time as payment has been made
in full to Cimple Solutions Professional Ltd., no matter on what grounds
payment may be with-held or not made.
In the event of bankruptcy, insolvency or winding up proceedings,
Cimple Solutions Professional Ltd. will exercise its legal rights
under claims for reservation for the return of our goods, no matter
as to their whereabouts. There are no exceptions to any of the above.
Download an
Account application form. This is an Adobe PDF file, it can be read
by downloading
Adobe Acrobat Reader.
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